Return Policy

Last Updated: March 31, 2024

Please ensure that you also read and understand our Shipping Policy, Terms of Service; and our Privacy Policy.

 

*IMPORTANT!*

 

Please double check that your order is with our site, LilyDrip USA (lilydripusa.com), before filing a request as we are separate from the main LilyDrip site (lilydrip.com) and are therefore unable to honor any requests regarding orders from anywhere other than our site. If you ordered from the LilyDrip USA Etsy store, please contact us on that platform.

All listings of LilyDrip products on AliExpress, Alibaba, Temu, etc. are illegal and unlicensed. These are not genuine LilyDrip products and we are not responsible for any orders from these sites. 

If you ordered from LilyDrip.com, please contact their support sam@lilydrip.com and follow their return guidelines.

Please refrain from contacting us regarding orders from LilyDrip.com, the LilyDrip Amazon store, or any unlicensed listings on AliExpress, Alibaba, Temu, etc. 

 

Returns

If you would like to return an item, please file a ticket with us here.

 

To be eligible for a return, you must file your request within 30 days upon delivery. Your item must be in the same condition that you received it. It must also be in the original packaging if it was in a special box within the shipping box. We will require you to email us photographs of the item before issuing return information to you.

 

Several types of goods are exempt from being returned. Print on demand items and perishable goods cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gasses.  Additionally, certain limited edition items may not be returnable.

 

To complete your return, we require a receipt or proof of purchase and a photograph of the state of the item(s). 

 

Please do not send your purchase back to the manufacturer or to any other address other than the one we will provide when we have approved your return after reviewing your information and the applicable photographs of the items.

 

There are certain situations where only partial refunds are granted (if applicable).

 

 

Our policy lasts 30 days upon the arrival of your purchase. If 30 days have gone by since the arrival of your purchase, unfortunately, we cannot offer you a refund or exchange. Additionally, please note that some of our products are made on a print-on-demand basis, meaning they are produced as they are ordered specifically for your order.  We will not accept returns or exchanges, or issue refunds for any items purchased that are print-on-demand items unless they are damaged in transit or defective and you can prove such damage or product issue with a photograph. We also cannot accept size exchanges for any clothing items unless the item received is of a different size than the item ordered, in which case, we will require a photograph. If you would like to know whether or not your product is a print-on-demand item, please submit a request to our customer care team using the request ticket here.

 

Wrong item policy

If you received the wrong item, please let us know so that we can send you the correct one. In your request, please specify 1.) the exact item(s) that you ordered and 2.) the exact wrong item(s) that was sent in place of the correct item(s). If you are unsure of any item names, do not worry. We will require you to send us photographs of the wrong item sent either way.

 

Once we verify your request, we will send the correct item to you free of charge.

 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

We reserve the right to only offer store credit or discount codes instead of refund options.

 

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please submit a request to our customer care team using the request ticket here.

 

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

We do not offer exchanges for any items. We only replace items if the wrong item was sent, or if it if defective or damaged, are non-print-on-demand items AND the request is made within 30 days of delivery. We will only accept exchanges in certain cases, and only if the item is unused. If we decide to accept an exchange, we will require emails of photographs to prove the items are unused and unworn. We reserve the right to refuse exchange requests. You will have to pay for the return shipping, unless the item was defective and the request is made within 30 days of delivery. 

 

Shipping 

You will be responsible for paying for your own shipping costs for returning your item unless the item was defective and such defect can be proven with a photograph or video AND the request is made within 30 days of delivery. For orders outside of the US, we can not offer any free shipping regardless of any defects. Shipping costs from your original order are non-refundable. If you receive a refund, any applicable cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and if we do not receive it, we cannot issue you a refund or credit. 

 

Unforeseen Circumstances 

Please note that due to any unforeseen circumstance or global or national issue, shipping timelines may be delayed from time to time, and return or exchange service may be unavailable.

 

Special Promotions

We reserve the right to not allow, or only allow partial returns or exchanges during a special promotion.

 

Email & Request Etiquette 

Kindly ensure your email requests are concise and specific, employing proper grammar and punctuation for maximum efficiency in issue resolution. Requests lacking clarity may experience delays and we cannot guarantee resolution for vague or confusing inquiries. 

 

Illegitimate Items

Please note that all listings of LilyDrip products on platforms such as AliExpress, Alibaba, Temu, etc., are unauthorized and unlicensed. These products are not genuine LilyDrip merchandise, and we cannot accept responsibility for any orders placed through these channels.

Returns will undergo thorough inspection, and if it is discovered that illegitimate LilyDrip items are being returned or exchanged for a refund (with intent to profit), your refund may be denied or revoked, and legal action may be pursued.

 

Miscellaneous

This document may be updated at any time by us.

Should you have any questions or concerns, please do not hesitate to contact our customer care team using the request ticket here.